Hey there! If you're reading this, chances are you've got something on your mind—maybe a question about our trekking shoes, or perhaps you just want to share your latest adventure story. Whatever it is, we're all ears. Seriously, we love hearing from you.
Fun fact: Our founder, Jan, still replies to most emails personally. It started as a way to stay connected when we were just a tiny startup, and honestly, it’s become one of our favorite traditions. So don’t be surprised if you get a reply signed "Jan" with a few extra trail recommendations thrown in!
Whether you're curious about sizing, need help with an order, or just want to chat about your next hike, here’s how to reach us:
Prefer typing? Our live chat (bottom right corner) is manned by real humans during business hours. No bots, no scripts—just friendly advice.
Let’s be real: without your feedback, we’d still be making shoes that look great but feel like bricks. That’s why every message you send helps us improve. Got a wild idea for a new design? Found a hidden flaw we missed? Tell us! We’ve actually launched three bestsellers based on customer suggestions.
Oh, and if you’re wondering why we’re based in Prague—well, that’s where Jan tested our first prototypes on the cobblestones of Old Town. Talk about a durability test!
P.S. If you’re ever in Prague, stop by our office. We’ll brew you a coffee and geek out about hiking trails. No appointment needed.
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