At trekshoe Czech s.r.o., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that processing times may vary depending on your financial institution, but typically refunds for canceled orders are completed within 3-5 business days.
To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. We recommend including your order number and purchase details in your cancellation request to expedite processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, are damaged, or are missing original packaging may be subject to a restocking fee or may not be eligible for return.
To initiate a return, please follow these steps:
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original method of payment. The time frame for the refund to appear in your account may vary depending on your financial institution, but typically processes within 7-10 business days after we issue the refund.
Please be aware that shipping costs are non-refundable for returns that are not the result of our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to process the refund before it appears in your account.
If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately using the information below. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and refund confirmation email ready when contacting us.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 126 Olive Street,New York,New York
Phone: +14192943633
Email: [email protected]
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